Trivia Battle Terms of Service

Last updated 16 June, 2021

1. Agreement to Terms

  1. These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (you), and Wolfware Technologies Limited, doing business as Trivia Battle, located at St. James Business Park, Henwood Road, Ashford, Kent, TN24 8DH United Kingdom (we, us), concerning your access to and use of the Trivia Battle (https://triviabattle.co.uk) website as well as any related applications (the Site). The Site provides the following services: Head to head trivia competition to win cash prizes. (Services). You agree that by accessing the Site and/or Services, you have read, understood, and agree to be bound by all of these Terms and Conditions. If you do not agree with all of these Terms and Conditions, then you are prohibited from using the Site and Services and you must discontinue use immediately. We recommend that you print a copy of these Terms and Conditions for future reference.
  2. The supplemental policies set out in Section 1.7 below, as well as any supplemental terms and condition or documents that may be posted on the Site from time to time, are expressly incorporated by reference.
  3. We may make changes to these Terms and Conditions at any time. The updated version of these Terms and Conditions will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. You are responsible for reviewing these Terms and Conditions to stay informed of updates. Your continued use of the Site represents that you have accepted such changes.
  4. We may update or change the Site from time to time to reflect changes to our products, our users' needs and/or our business priorities.
  5. Our site is directed to people residing in United Kingdom. The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country.
  6. The Site is intended for users who are at least 18 years old. If you are under the age of 18, you are not permitted to register for the Site or use the Services without parental permission.
  7. Additional policies which also apply to your use of the Site include:
  • Our Privacy Notice https://triviabattle.co.uk/privacy-policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using the Site, you consent to such processing and you warrant that all data provided by you is accurate.
  • Our Cookie Policy https://triviabattle.co.uk/cookie-policy, which sets out information about the cookies on the Site.
  1. You may not access or use the Site for any purpose other than that for which we make the site and our services available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.
  2. As a user of this Site, you agree not to:
  • Make any unauthorized use of the Site, including collecting usernames and/or email addresses of users to send unsolicited email or creating user accounts under false pretenses
  • Use a buying agent or purchasing agent to make purchases on the Site
  • Systematically retrieve data or other content from the Site to a compile database or directory without written permission from us
  • Use the Site to advertise or sell goods and services
  • Circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any content or enforce limitations on the use
  • Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords
  • Make improper use of our support services, or submit false reports of abuse or misconduct
  • Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools
  • Interfere with, disrupt, or create an undue burden on the Site or the networks and services connected to the Site
  • Attempt to impersonate another user or person, or use the username of another user
  • Sell or otherwise transfer your profile
  • Use any information obtained from the Site in order to harass, abuse, or harm another person
  • Use the Site or our content as part of any effort to compete with us or to create a revenue-generating endeavor or commercial enterprise
  • Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site
  • Attempt to access any portions of the Site that you are restricted from accessing
  • Harass, annoy, intimidate, or threaten any of our employees, agents, or other users
  • Delete the copyright or other proprietary rights notice from any of the content
  • Copy or adapt the Site’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code
  • Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material that interferes with any party’s uninterrupted use and enjoyment of the Site, or any material that acts as a passive or active information collection or transmission mechanism
  • Use, launch, or engage in any automated use of the system, such as using scripts to send comments or messages, robots, scrapers, offline readers, or similar data gathering and extraction tools
  • Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Site
  • Use the Site in a manner inconsistent with any applicable laws or regulations
  • Threaten users with negative feedback or offering services solely to give positive feedback to users
  • Misrepresent experience, skills, or information about a User
  • Advertise products or services not intended by us
  • Falsely imply a relationship with us or another company with whom you do not have a relationship
  1. You represent and warrant that: (a) all registration information you submit will be true, accurate, current, and complete and relate to you and not a third party; (b) you will maintain the accuracy of such information and promptly update such information as necessary; (c) you will keep your password confidential and will be responsible for all use of your password and account; (d) you have the legal capacity and you agree to comply with these Terms and Conditions; and (e) you are not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use the Site.
    If you know or suspect that anyone other than you knows your user information (such as an identification code or user name) and/or password you must promptly notify us at support@triviabattle.co.uk.
  2. If you provide any information that is untrue, inaccurate, not current or incomplete, we may suspend or terminate your account. We may remove or change a user name you select if we determine that such user name is inappropriate.
  3. As part of the functionality of the Site, you may link your account with online accounts you may have with third party service providers (each such account, a Third Party Account) by either: (a) providing your Third Party Account login information through the Site; or (b) allowing us to access your Third Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third Party Account. You represent that you are entitled to disclose your Third Party Account login information to us and/or grant us access to your Third Party Account without breach by you of any of the terms and conditions that govern your use of the applicable Third Party Account and without obligating us to pay any fees or making us subject to any usage limitations imposed by such third party service providers.
  4. By granting us access to any Third Party Accounts, you understand that (a) we may access, make available and store (if applicable) any content that you have provided to and stored in your Third Party Account (the “Social Network Content”) so that it is available on and through the Site via your account, including without limitation any friend lists; and (b) we may submit and receive additional information to your Third Party Account to the extent you are notified when you link your account with the Third Party Account. Depending on the Third Party Accounts you choose and subject to the privacy settings that you have set in such Third Party Accounts, personally identifiable information that you post to your Third Party Accounts may be available on and through your account on the Site. Please note that if a Third Party Account or associated service becomes unavailable or our access to such Third Party Account is terminated by the third party service provider, then Social Network Content may no longer be available on and through the Site. You will have the ability to disable the connection between your account on the Site and your Third Party Accounts at any time. Please note that your relationship with the third party service providers associated with your third party accounts is governed solely by your agreement(s) with such third party service providers. We make no effort to review any Social Network Content for any purpose, including but not limited to, for accuracy, legality or non-infringement, and we are not responsible for any Social Network Content. You acknowledge and agree that we may access your email address book associated with a Third Party Account and your contacts list stored on your mobile device or tablet computer solely for purposes of identifying and informing you of those contacts who have also registered to use the Site. At your email request to support@triviabattle.co.uk or through your account settings (if applicable), we will deactivate the connection between the Site and your Third Party Account and attempt to delete any information stored on our servers that was obtained through such Third Party Account, except the username and profile picture that became associated with your account.
  1. Unless otherwise indicated, the Site and Services including source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (Our Content) are owned or licensed to us, and are protected by copyright and trade mark laws.
  2. Except as expressly provided in these Terms and Conditions, no part of the Site, Services or Our Content may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
  3. Provided that you are eligible to use the Site, you are granted a limited licence to access and use the Site and Our Content and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use.
  4. You shall not (a) try to gain unauthorised access to the Site or any networks, servers or computer systems connected to the Site; and/or (b) make for any purpose including error correction, any modifications, adaptions, additions or enhancements to the Site or Our Content, including the modification of the paper or digital copies you may have downloaded.
  5. We shall (a) prepare the Site and Our Content with reasonable skill and care; and (b) use industry standard virus detection software to try to block the uploading of content to the Site that contains viruses.
  6. The content on the Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from taking, any action on the basis of the content on the Site.
  7. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that Our Content on the Site is accurate, complete or up to date.
  1. We reserve the right at our sole discretion, to (1) monitor the Site for breaches of these Terms and Conditions; (2) take appropriate legal action against anyone in breach of applicable laws or these Terms and Conditions; (3) remove from the Site or otherwise disable all files and content that are excessive in size or are in any way a burden to our systems; and (4) otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site and Services.
  2. We do not guarantee that the Site will be secure or free from bugs or viruses.
  3. You are responsible for configuring your information technology, computer programs and platform to access the Site and you should use your own virus protection software.
  1. We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. We also reserve the right to modify or discontinue all or part of the Services without notice at any time.
  2. We cannot guarantee the Site and Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site or Services during any downtime or discontinuance of the Site or Services.We are not obliged to maintain and support the Site or Services or to supply any corrections, updates, or releases.
  3. There may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to the Services, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information at any time, without prior notice.
  1. The Site and Services are provided on an as-is and as-available basis. You agree that your use of the Site and/or Services will be at your sole risk except as expressly set out in these Terms and Conditions. All warranties, terms, conditions and undertakings, express or implied (including by statute, custom or usage, a course of dealing, or common law) in connection with the Site and Services and your use thereof including, without limitation, the implied warranties of satisfactory quality, fitness for a particular purpose and non-infringement are excluded to the fullest extent permitted by applicable law.
    We make no warranties or representations about the accuracy or completeness of the Site’s content and are not liable for any (1) errors or omissions in content: (2) any unauthorized access to or use of our servers and/or any and all personal information and/or financial information stored on our server; (3) any interruption or cessation of transmission to or from the site or services; and/or (4) any bugs, viruses, trojan horses, or the like which may be transmitted to or through the site by any third party. We will not be responsible for any delay or failure to comply with our obligations under these Terms and Conditions if such delay or failure is caused by an event beyond our reasonable control.
  2. Our responsibility for loss or damage suffered by you:

Whether you are a consumer or a business user:

  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
  • If we fail to comply with these Terms and Conditions, we will be responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms and Conditions, but we would not be responsible for any loss or damage that were not foreseeable at the time you started using the Site/Services.

Notwithstanding anything to the contrary contained in the Disclaimer/Limitation of Liability section, our liability to you for any cause whatsoever and regardless of the form of the action, will at all times be limited to a total aggregate amount equal to the greater of (a) the sum of £5000 or (b) the amount paid, if any, by you to us for the Services/Site during the six (6) month period prior to any cause of action arising.

If you are a consumer user:

  • Please note that we only provide our Site for domestic and private use. You agree not to use our Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  • If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
  • You have legal rights in relation to goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms and Conditions will affect these legal rights.
  1. These Terms and Conditions shall remain in full force and effect while you use the Site or Services or are otherwise a user of the Site, as applicable. You may terminate your use or participation at any time, for any reason, by following the instructions for terminating user accounts in your account settings, if available, or by contacting us at support@triviabattle.co.uk.
  2. Without limiting any other provision of these Terms and Conditions, we reserve the right to, in our sole discretion and without notice or liability, deny access to and use of the Site and the Services (including blocking certain IP addresses), to any person for any reason including without limitation for breach of any representation, warranty or covenant contained in these Terms and Conditions or of any applicable law or regulation.
    If we determine, in our sole discretion, that your use of the Site/Services is in breach of these Terms and Conditions or of any applicable law or regulation, we may terminate your use or participation in the Site and the Services or delete your profile and any content or information that you posted at any time, without warning, in our sole discretion.
  3. If we terminate or suspend your account for any reason set out in this Section 9, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.
  1. If you access the Services via a mobile application, then we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the mobile application on wireless electronic devices owned or controlled by you, and to access and use the mobile application on such devices strictly in accordance with the terms and conditions of this license.
  2. The following terms apply when you use a mobile application obtained from either the Apple Store or Google Play (each an App Distributor) to access the Services:
  1. The licence granted to you for our mobile application is limited to a non-transferable licence to use the application on a device that utilizes the Apple iOS or Android operating system, as applicable, and in accordance with the usage rules set forth in the applicable App Distributor terms of service;
  2. We are responsible for providing any maintenance and support services with respect to the mobile application as specified in these Terms and Conditions or as otherwise required under applicable law. You acknowledge that each App Distributor has no obligation whatsoever to furnish any maintenance and support services with respect to the mobile application;
  3. In the event of any failure of the mobile application to conform to any applicable warranty, you may notify an App Distributor, and the App Distributor, in accordance with its terms and policies, may refund the purchase price, if any, paid for the mobile application, and to the maximum extent permitted by applicable law, an App Distributor will have no other warranty obligation whatsoever with respect to the mobile application;
  4. You represent and warrant that (i) you are not located in a country that is subject to a U.S. government embargo, or that has been designated by the U.S. government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. government list of prohibited or restricted parties;
  5. You must comply with applicable third party terms of agreement when using the mobile application, e.g., if you have a VoIP application, then you must not be in breach of their wireless data service agreement when using the mobile application; and
  6. You acknowledge and agree that the App Distributors are third party beneficiaries of these Terms and Conditions, and that each App Distributor will have the right (and will be deemed to have accepted the right) to enforce these Terms and Conditions against you as a third party beneficiary thereof.
  1. Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing.
    You hereby agree to the use of electronic signatures, contracts, orders and other records and to electronic delivery of notices, policies and records of transactions initiated or completed by us or via the Site. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by other than electronic means.
  2. These Terms and Conditions and any policies or operating rules posted by us on the Site or in respect to the Services constitute the entire agreement and understanding between you and us.
  3. Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not operate as a waiver of such right or provision.
  4. We may assign any or all of our rights and obligations to others at any time.
  5. We shall not be responsible or liable for any loss, damage, delay or failure to act caused by any cause beyond our reasonable control.
  6. If any provision or part of a provision of these Terms and Conditions is unlawful, void or unenforceable, that provision or part of the provision is deemed severable from these Terms and Conditions and does not affect the validity and enforceability of any remaining provisions.
  7. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms and Conditions or use of the Site or Services.
  8. For consumers only - Please note that these Terms and Conditions, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction expect that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. If you have any complaint or wish to raise a dispute under these Terms and Conditions or otherwise in relation to the Site please follow this link http://ec.europa.eu/odr
  9. Except as stated under the Mobile Application section, a person who is not a party to these Terms and Conditions shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions.
  10. In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us by email at support@triviabattle.co.uk or by post to:
  • Wolfware Technologies Limited
    St. James Business Park,
    Henwood Road,
    Ashford,
    Kent,
    TN24 8DH
    United Kingdom
  1. To use our services, you will need to register and open an account with Trivia Battle. This can be done by opening an account with us by clicking the “Register” link on our website. To open an account with us, there are no fees, but you will be asked to provide personal information, including but not limited to your first name, your last name, your postal address, your email address, your date of birth and your telephone number. You will need to ensure the details on submission are accurate and kept up to date. You can update some of your personal information on our site by visiting My Account/ Profile. Some information you will need to create a support request with our team to update. For further information about our collection and use of Your personal information, please refer to our Privacy Policy and Cookies Notice.
  2. You must provide us with accurate up to date information in relation to your account. It is your responsibility to inform us of any changes to your personal details which may impact on the use of your account (e.g. a change of name or address or new bank card details, including new card issues). If the details cannot be updated through ‘My Account’ you will need to contact a member of our support team or raise a support request.
  3. You can only register one account with us. If we identify that you have acted fraudulently or dishonestly in opening multiple/duplicate accounts, we reserve the right to suspend or withhold any winnings/funds that have accumulated on those accounts. We also reserve the right to close any and all accounts.
  4. We reserve the right to refuse to open an account for any reason, including failure to meet the requirements we set. If any competition is entered on a suspended account, we reserve the right to void the entry and return any remaining account balance.
  5. Any competitions entered through your account must be for your own benefit and not for the benefit of any third party.
  1. You must be 18 (eighteen) years of age or older to the our services. By registering with us, you confirm that you are aged 18 (eighteen) or older.
  2. Access to our services is not permitted for residents of anyone who does not live in the United Kingdom. We don’t intend that the services we provide are used by persons in countries in which such activities are illegal. We currently only accept customers based in the United Kingdom, but we may amend this list from time to time.
  3. If You access any of the services from a country other than the country specified as your country of residence in the customer registration procedure, it is your responsibility to check that accessing and using the services are not prohibited and/or restricted by local laws. We accept no liability if your use of our services is in contravention of the laws of the country in which you are located.
  4. If we discover or reasonably believe that you are accessing the services in a country in which the use of the services is not legal or in jurisdictions from which we do not accept customers, we shall be entitled to immediately suspend or close your account and shall not be liable for any losses incurred as a result of such suspension or closure. In the case of closure, any balance on your account on the date of closure will be refunded to you as soon as it is practicable for us to do so.
  1. We reserve the right to ask for proof of age and/or address from you, and may suspend or restrict your account until you provide the requested documents.
  2. By accepting the Terms and Conditions, you authorise us to conduct any identification, credit or any other verification check we may require (KYC), including to checking any or all of the details you provide when registering or changing your account details. We may verify that you are 18 (eighteen) years of age or older and that you are a resident in the country which you have stated you a resident. You agree to provide us with any information we may reasonably need in relation to such checks.
  3. We reserve the right to request any documentation reasonably required in order to meet our legal and regulatory requirements or comply with our internal fraud prevention procedures, should circumstances dictate.
  4. We may supply the formation that you have provided to authorised agencies, who may check the information provided again any databases to which they have access to. We may share information with credit reference and fraud prevention agencies for identification checks and for fraud detection and prevention. You agree that we m ay process, use, record and disclose the personal information which you have provided in connection with your registration in accordance with our privacy policy. If you are not prompted of any restrictions or required documents, but we have been able to fully verify your account, you will be able to deposit, withdraw and/or enter competitions, subject to ongoing monitoring and restrictions, which may be applied from time to time.
  1. To make a deposit, click on the “Deposit” link on our website in the “Manage Funds” section. All amounts paid into your account must be by debit or credit cards (Visa, Mastercard, Discover or American Express). All deposits may be subject to your bank’s authorisation and we accept no liability where this is not provided.
  2. When using a debit or credit card, you must make sure that the name on the card is the same as the name used for your account. To remove confusion, we automatically fill out first and last name and address from the one added to the account on registration. We are entitled to assume that you are using your own funds and we accept no liability where that is not the case. We reserve the right to void any open competition entries and withhold any winning accumulated with third party funds.
  3. The maximum number of payment methods that may be registered on your account at any given time is one (1) debit or credit card. On this card, there is a limit of 3 Transactions per card in a day, 10 transactions per card per month, and a maximum amount that can be charged per card in one transaction of £3000. To change your payment method, please contact our customer support team, or raise a support request with our team.
  4. We operate a "Net Deposit" policy. You can only remove a payment method from your account if the net deposit on all payment methods is zero (or below) or such other amount as we may specify from time to time. If you no longer have the payment method that has ‘Net Deposits’ on your account then please contact our support team, and subject to a number of security checks, we may be able to remove the payment method from your account. Please be advised that in some cases we may require additional documentation confirming that the payment method is no longer active before we can remove the payment method.
  5. All deposits must be in the currencies available on the services from time to time, which currently only included British Pounds Sterling.
  6. The minimum deposit is £10 (ten pounds sterling) as may be amended from time to time.
  7. We reserve the right, acting reasonably, to change the minimum deposit without prior notice. We will publish any change to the minimum deposit amount on our website.
  8. We will never charge You for making a deposit. However, certain banks may charge if they classify the deposit as a "cash" transaction or impose additional banking charges or overdraft fees. Please ask Your bank for more details.
  9. Your deposit will be available in your account as soon as your bank authorises the amount you choose to deposit. This will be displayed as account credits, or in the case of some promotions, free credits. Deposits will usually show as “Trivia Battle" on your statement.
  10. Funds in your account do not bear interest and are deemed to be advance payments for intended transactions.
  11. We are not a bank and monies deposited with us are held in a normal bank account in the name of Wolfware Technologies Limited.
  12. You should only deposit money in your account for the purposes of using such money on our services. We shall be entitled to suspend or close your account if we reasonably believe that you are depositing money without any intention to use such money on our services. In such circumstances we may also report You to the relevant authorities.
  1. We will credit your account with your winnings as soon as you click ‘Cash Out’ on your current open competition entry. Winnings will be credited instantly on clicking ‘Cash Out’.
  2. The maximum winnings for each account for any one calendar day (00:00 – 23:59) the maximum aggregate winnings shall be no greater than £1,000,000 (one million pounds sterling). Winnings will always be paid without you needing to make a claim. If you believe that you have not received any winnings due to you then you should notify us as soon as possible and provide evidence for your claim. No claim for winnings may be made more than three months after the date on which the relevant competition entry completed.
  3. If we credit winnings to your account in error, those funds are not available for use and we will void any transactions involving such funds. We reserve the right to, at any time, withdraw the relevant amount from your account and/or reverse the transaction.
  1. To withdraw funds from Your Account, visit the my account -> manage funds section, call our support team, or submit a support request.
  2. You may withdraw the available funds (account credits) at any time, in lines with our minimum withdrawal policy of £10 (ten pounds sterling). Funds will remain in your account unless and until you submit an online request for an amount up to the outstanding balance to be transferred to the debit card or online payment service with which you originally deposited monies in your account.
  3. We operate a ‘Net Deposit’ facility to combat money laundering, card theft and fraud. This means you can only withdraw funds using the payment method which those funds were originally deposited. The "Net Deposit" amount is calculated by subtracting your total withdrawals from your total deposits for that payment method, meaning that you can only withdraw funds back to the payment method they came from. If you experience any difficulties, please contact our support team or create a support request.
  4. Once you have submitted a withdrawal request, you will receive a confirmation message that the transfer has been actioned and the balance of your account will be reduced by the exact amount you have submitted to be withdrawn. If you reduce the balance (account credits) of your account down to below £1 (one pounds sterling), and have less than £1 (one pound sterling) in free credits, to enter any further competitions, you will need to transfer a minimum deposit of £10 into your account.
  5. Where funds are transferred, they will leave us at the close of business on the working day on which such transfer was requested and will be credited to the debit card or online payment service that you have registered with us. These funds will be subject to a clearance period determined by the card issuing bank (normally 2-5 working days) or online payment service (normally same day).
  6. At our reasonable discretion, requests for withdrawals may be held for approval before being processed.
  7. The standard minimum withdrawal amount is £10 (or its equivalent in another currency) as may be amended from time to time. The maximum aggregate amount You can withdraw in one calendar day is £25,000 (twenty five thousand pounds sterling). Please note that Your bank or card provider may also have restrictions. We reserve the right to change the minimum and maximum withdrawal levels at our reasonable discretion.
  8. We do not make a charge for withdrawals to online payment services, UK debit or credit cards. We do not allow any transfer of funds between our customers' accounts.
  1. We will not tolerate any fraudulent activity or cheating. If we consider in our reasonable discretion that you have: (1) dishonestly manipulated our services or taken an unfair advantage of us or our services; or (2) attempted to defraud us or any other customer or legal entity, we reserve the right to suspend and/or close your account withholding any or all winnings and share information (together with Your identity) with the police and other appropriate authorities. The following list of what we consider to be fraudulent activity or cheating is include: identity fraud, money laundering, payment fraud, forgery, third party funding, utilisation of software to gain an advantage, collusion with other individuals, playing associates or suspected accounts multiple times, exploitation of loopholes within our software & functionality and chip dumping.
  2. You will not in any way interfere, interrupt, attempt to interrupt, or attempt to manipulate the operations of our services or the normal play of any of our products. Failure to comply with this rule may lead to your exclusion from our services, forfeiture of any winnings from such prohibited behaviour and to possible criminal and civil investigations. In particular, You will not use or attempt to use any artificial intelligence, automated players (bots), inspecting browser during gameplay or player assistance software but will play personally via the interface provided by us only. If we determine that you have defrauded the system, you will be liable to a minimum of a £10,000 (ten thousand pounds sterling) fine, or double to the amount you have won (if the amount is more than £10,000). If we reasonably consider that you have defrauded the system or are likely to, we reserve the right to: close or suspend Your Account; and/or withhold and/or retain any and all amounts which would otherwise have been paid or payable to You (including without limitation any winnings or bonus amounts).
  3. Collusion between you and any of our other customers (users), as determined at our reasonable discretion is strictly forbidden. To detect collusion, we have sophisticated system to analyse entries, games played, cash outs for all customers. You agree to cooperate fully with us in respect of such measures and to investigate any such activity. If we determine that you have colluded with other customers (users), you will be liable to a minimum of a £10,000 (ten thousand pounds sterling) fine, or double to the amount you have won (if the amount is more than £10,000). If we reasonably consider that you have been involved in collusion or are likely to, we reserve the right to: close or suspend Your Account; and/or withhold and/or retain any and all amounts which would otherwise have been paid or payable to You (including without limitation any winnings or bonus amounts).
  4. You agree that we may take steps to detect and prevent the use of prohibited EPA Programs. These steps may include, but are not limited to the examination of software programs running concurrently with our software on your computer. You agree that you will not attempt to bypass, interfere with, or block such steps, including, without limitation, the use of third party software that bypasses, interferes with, or blocks such steps. If we determine that you have used EPA Programs, you will be liable to a minimum of a £10,000 (ten thousand pounds sterling) fine, or double to the amount you have won (if the amount is more than £10,000). If we reasonably consider that you have used EPA programmes or are likely to, we reserve the right to: close or suspend Your Account; and/or withhold and/or retain any and all amounts which would otherwise have been paid or payable to You (including without limitation any winnings or bonus amounts).
  1. We are not responsible for any events beyond our reasonable control. Such events might include network failures, malfunctions to our systems or third party systems, war, terrorist activity, riots, malicious damage, fire, flood, storm or compliance with any new law or governmental order, rule, regulation or direction.
  2. We may also suspend or cancel the services or any part of the services if, despite making reasonable efforts to do so, we are not able to provide that part of the service to you as a result of events beyond our reasonable control.
  1. You can and have the right to close your account at any time. You can make a request to close your account by phone, submitting a support request, emailing us or in writing. We aim to respond within 48 hours. In the between where your account is still open, you remain responsible for activities using your account until it is closed. We will contact you when your account has been successfully closed and transfer any remaining account balance (account credits), as long as the amount is above the minimum withdrawal amount of £10 (ten pounds sterling). If you have any open competition entries at the time of your account closure, these will be cashed-out (assuming you are not on round 1) and the amount added to your account credits. If you account credits are still below the minimum withdrawal amount, these funds will not be transferred to your bank account.
  2. We reserve the right, at our reasonable discretion, to close your account and/or void any open competition entries and/or withhold your account balance and/or recover from your account the amount of any affected pay-outs, bonuses and winnings and/or implement a permanent ban from our services for the following reasons: we, acting in good faith, have reason to believe that you are in breach of a material provision of these; we become aware that you have used or attempted to use the services for the purposes of fraud, collusion or unlawful or improper activity; we become aware that you have played at any other services and, in connection with the same, are suspected of fraud, collusion, cheating or unlawful or improper activity; you fail to provide us with accurate information in relation to your account; we, acting in good faith, have reason to believe that you have opened or are using multiple accounts or a duplicate account; you misuse our websites; we are required to do so by any regulatory authority or court; we discover that you are accessing the services in contravention of the laws of the country where you are located; or you become bankrupt, if you do not make payment of a court judgment on time, if you make an arrangement with your creditors, or if any of your assets are the subject of any form of seizure or if analogous proceedings are brought in relation to you anywhere in the world.
  3. You agree to compensate us for any costs, charges or losses sustained or incurred by us (including any direct, indirect or consequential losses, any loss of profit and any loss of reputation) arising where we close your account.
  1. In certain circumstances, we may need to void any transactions and freeze the account credits in your account so that such account credits will be temporarily unavailable for you to play with or withdraw. We will only do so where we have reason to believe that: your account may be being used for fraudulent purposes or cheating, for the purposes of money laundering or in such a way as to jeopardise the integrity of our platform; there is a technical fault or error in our or any third party’s software used in connection with the services or any game on our websites; you have provided incorrect details to us; you are under 18 (eighteen) years old; you have opened or are using multiple accounts or a duplicate account; competitions entered through your account are not for your own benefit or; you are accessing our services in contravention of the laws of the country in which you are located.
  2. Until our investigations are completed and until we are satisfied (acting reasonably) that the cause of our concerns no longer exists we may continue to freeze the Account, opt to close it in accordance with our account closure policies and/or void any open competitions and reclaim any and all winnings that you are not entitled to due to our investigation concluding (at our reasonable discretion).
  1. Occasionally we offer promotions and offers to new and existing customers. These promotions and offers will have their own additional terms and conditions. Please note that the terms and conditions for a promotion or offer shall prevail in the event of any conflict between our general terms and conditions and the terms and conditions for a promotion or offer.
  2. All promotions and offers are limited to one per person.
  3. We reserve the right to amend the terms and conditions of or withdraw any promotion or offer at any time at our reasonable discretion on prior notice to you wherever possible, however the promotion may be amended or withdrawn without notice, temporarily or permanently, if reasonably necessary to do so.