Help and Support

Help and Support - My account

Is your account suspended?

Why is my account suspended & how do I get my access back?

  • Occasionally due to security reasons your account may have been suspended or blocked by our team. To find out more please contact us by visiting our contact page, calling us on 0800 069 9001, or emailing us at support@triviabattle.co.uk.

I can't remember if I have an existing account or not?

  • If you cannot log into your account, it is worth checking whether there is an existing account on our systems by clicking this link and entering the email address you would have likely set the account up with. Users can login with their email addresses, so if you receive a password reset email then it means you have an existing account.
  • Please Note: If you have recently changed any details (address, email address etc.), please use the details you would have registered to the account.

Why have I been asked to send documents in and how long will this take for you to verify?

  • If you are trying to withdraw money there is a chance that we might ask you to verify who you are for security and money laundering reasons. If you have been selected as an account that requires verification you will receive an error message whilst trying to do certain actions on site as well as receive an email from our support team. You can check your account status in My Account.
  • If your quizzing skills are that good that you have won a huge amount of money; don’t worry, verifying your account is quick and simple to do. Please send proof of your identity and address to support@triviabattle.co.uk and allow 72 hours for your account to be verified. You can send either a copy of your passport or driving license and a utility bill or bank statement (dated within the last 3 months). Click here to find out more on account verification.

Can I use Trivia Battle whilst I am abroad?

  • Trivia Battle can be played anywhere in the world where prize competitions are legal. If you are travelling to Europe or North America then you can rest assured that Trivia Battle will work fine. We do not block access to any regions since we do not fall under the category of gaming/ gambling so it is up to you as users to ensure you check the country you are in allows prize competitions. You must still be a British citizens to create an account, with a residence in the United Kingdom.

Can I open more than one account?

  • It is Trivia Battle policy to allow only one account per customer.
  • This means that if we find a customer to have more than one account, we reserve the right to close it immediately and if you try and open another account this will also be suspended.

Can I access my account whilst I am abroad

  • Trivia Battle can be played anywhere in the world where prize competitions are legal. If you are travelling to Europe or North America then you can rest assured that Trivia Battle will work fine. We do not block access to any regions since we do not fall under the category of gaming/ gambling so it is up to you as users to ensure you check the country you are in allows prize competitions.

How to recover your username or password

  • We offer no method of recovering usernames. However by using the password reset link here and then if you receive an email, this indicates that the email address provided was correct. Unfortunately this also means you will have to change your password, but updating passwords regularly is something we advise from a security point of view and never hurts.

Closing your account

  • If you wish to close your account please contact us at support@triviabattle.co.uk and we will be happy to close your account.
  • If you wish to close your account due to personal concerns, please consider applying a self-exclusion or a cool-off period. This is not gambling but we see this is a vital feature a lot of modern apps should have. We are not required to provide this, but we it is something we are passionate about. To set limits please visit the Responsible Gaming section.

Reopening an account you previously closed

  • If you have previously closed your account, please contact us at support@triviabattle.co.uk if you wish to get it re-opened. Please provide your email address, date of birth and address in the request so we can verify it is you. If you choose to close your account you will be unable to open a new account and claim a second welcome offer; the only way would be through our support team reopening the existing account.

Updating contact details

  1. Make sure you are logged in and navigate to dashboard
  2. Select my account
  3. Select update profile from the list of options
  4. Make the necessary changes to your profile
  5. Click at the bottom of the form 'Update Profile'

Updating marketing communication preferences

  1. Make sure you are logged in and navigate to dashboard
  2. Select my account
  3. Select marketing preferences from the list of options
  4. Make the necessary changes to your preferences
  5. Click at the bottom of the form 'Update Preferences'