Help and Support

Help and Support - Banking Queries

Why can I not deposit?

One reason you may not be able to deposit funds is because you currently have a deposit limit that has already been reached for the month. There are a couple of ways to resolve this. One way is you could wait until the next month. If you feel the deposit limit is too low, then you could possibly update your limit which would take effect the following month. Another way is to contact our support team; you only can do this once; this is for the well-being of our customers.

The maximum deposits a user can make per day is 3; in addition, we only allow users to make 10 deposits per month. All users are limited to these rules regardless of deposit limits.

Another reason is that the payment has been declined by the issuer and will need to contact your bank. We don’t have the ability to decline transactions – this is only ever done by your issuer – and for data protection we don't give a specific explanation as to why a transaction is declined, our online payment gateway may provide feedback if the information provided was incorrect. We suggest you check the steps below and contact your card issuer’s customer service department for more information- which we are sure they will be more than happy to investigate.

You may have entered some of the information of your card details incorrectly. This could be any of the information from card number to name on card to CVV. It is also advisable to make sure the card is still in date and there are enough funds in the account. On a small number of occasions, your issuing bank may prevent you from using your card with a new online retailer for the first time; again, this will need to be addressed with the card provider.

It is quick and simple to add funds to your account:

  1. On the homepage use the link to log into your account.
  2. Click Manage Funds and then Deposit.
  3. Add your card details and submit. The minimum you can deposit is £10.

The details of this transaction will now be available in your transactions if it has been successful. Withdrawals also are available in transactions.

There is no need to add cards to your account as deposits require you to add your card details every time you deposit. Unfortunately for money laundering reasons, we only allow users to have one active card registered to an account at one time. If you try to make a deposit with another card then the transaction will fail.

If you need to change your current card or your card has expired, then this will need to be a support request raised with our team. They can be reach by email at support@triviabattle.co.uk or alternatively through our contact page with the reason for field selected being ‘Banking Query’. In addition to this, all payment methods must be in the account holders name; even if the card belongs to a spouse or family member, we might suspend your account and investigate the issue further.

All accounts must have an active card registered to. For this reason, any account where the user wants to remove the card must email our team at support@triviabattle.co.uk or alternatively through our contact page with the reason for field selected being ‘Banking Query’ explaining that they want to change cards, or just have any documentation or records deleted.

If instead you want to update your card to a new one, this will need to be a support request raised with our team. They can be reach by email at support@triviabattle.co.uk or alternatively through our contact page with the reason for field selected being ‘Banking Query’. In addition to this, all payment methods must be in the account holders name; even if the card belongs to a spouse or family member, we might suspend your account and investigate the issue further.

If you wish to withdraw money from your account, please log in, visit Manage Funds followed by Withdraw. At this point, just type in the amount you wish to withdraw and press submit. The minimum you can withdraw is £10. If you haven't previously deposited, we will require your bank details, the relevant information fields will appear in the withdraw form; we may also require to verify your identity if you haven't already done so.

A Debit Card is a card which links to a current account with the issuing bank. As long as sufficient funds are contained within the linked account, these funds can then be used to purchase goods or make payments. The cards are more commonly used to withdraw funds from Cash Machines.

A Credit Card is similar to a Debit Card in that it links to an account. However, this account allows the user to make payments or purchase goods 'on Credit'. This means the payer does not have the necessary funds in a physical sense; the card issuer agrees to 'stand' the payment and then the payer pays back the card issuer at a later date. Credit Cards commonly have a limit which the account holder must not go over without agreement from the issuer.

Credit and Debit cards have a minimum deposit limit of £10 and also a minimum withdrawal limit of £10. Deposit will be issued into your account instantly, however withdrawals take 7 to 10 bank working days. We accept Visa, Mastercard, American Express and Discover.

If in cases whereby you have not received your withdrawal after 10 working days, please get in touch via our contact us page or alternatively email us at support@triviabattle.co.uk. The average withdrawal will take 7-10 bank working days.

We don't charges or apply fees for deposits; however, some credit card issuers may add an additional charge, but from our experience this has not happened. If you are in any doubt about this, please contact your card issuer before depositing. Debit cards do not incur any such charges.

There is no charge or fees for withdrawals to a UK debit or credit card or to international Visa cards.