Why can I not deposit?
One reason you may not be able to deposit funds is because you currently have a deposit limit that has already been reached for the month. There are a couple of ways to resolve this. One way is you could wait until the next month. If you feel the deposit limit is too low, then you could possibly update your limit which would take effect the following month. Another way is to contact our support team; you only can do this once; this is for the well-being of our customers.
The maximum deposits a user can make per day is 3; in addition, we only allow users to make 10 deposits per month. All users are limited to these rules regardless of deposit limits.
Another reason is that the payment has been declined by the issuer and will need to contact your bank. We don’t have the ability to decline transactions – this is only ever done by your issuer – and for data protection we don't give a specific explanation as to why a transaction is declined, our online payment gateway may provide feedback if the information provided was incorrect. We suggest you check the steps below and contact your card issuer’s customer service department for more information- which we are sure they will be more than happy to investigate.
You may have entered some of the information of your card details incorrectly. This could be any of the information from card number to name on card to CVV. It is also advisable to make sure the card is still in date and there are enough funds in the account. On a small number of occasions, your issuing bank may prevent you from using your card with a new online retailer for the first time; again, this will need to be addressed with the card provider.